Supplier / Therabiotics Inc. -- Relentless Improvement LLC Online Store

Relentless Improvement LLC Privacy Policy

Simple Privacy Policy

We do not share your personal information with anyone. Period. No fine print.

We are committed to personal privacy. Just like you, we hate spam.

We do not share your personal information for the purpose of marketing to you in any form (print, email, etc,). We don't give, trade or sell your information to other businesses. We do not share your personal information for the purpose of referrals or testimonials, other than what you yourself might provide in an online review submitted to our site.

The information you provide is used only for processing payment and fulfillment of your order.

Our shopping cart software does set a (delicious) cookie on your computer for the purpose of making your visits to our site simpler. If you leave our site before you complete a purchase, it remembers what you added to your shopping cart so that you don't have to re-add items upon your revisit.

You may receive our occasional (once or twice a month) email newsletter. You may easily opt in/out from future email at anytime. Bottom line: We do not want to email you anything that you do not want to receive.

If you clicked on a Pay Per Click ad to reach our site, that click will be tracked to see if it resulted in a purchase. This process does not disclose any of your personal information, it simply helps us to better manage our marketing dollars and pass the savings along to you.

We use a website analytics program (Google Analytics) which does not personally identify you, and again, ultimately helps us to better serve your needs.

Relentless Improvement LLC Shipping Policy

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Simple Shipping Policy

By placing your order you indicate your agreement to abide by these terms

We ship all domestic orders via US Postal Service Priority Mail which offers fast 1-3 day service across the USA. UPS or FedEx is not available.

Our shopping cart software will automatically offer international customers all available shipping options based on order weight and ship-to country. Please use the shopping cart to determine your shipping costs.

Orders received by 10 PM Pacific time will ship the same business day.

When you successfully complete your online order, our system automatically emails you an order confirmation. Upon shipment you will be emailed another notification with tracking number. If you do not receive these emails please check your "spam" folder, or log into your Relentless Improvement account and check the accuracy of the email address that you provided.

If you do not receive your domestic shipment within 5 business days of receiving your tracking number, do not call us, instead please call your local post office and ask for assistance.

We use Delivery Confirmation on all domestic orders.

Once your order ships, it becomes your responsibility. If you desire your order to be insured, you MUST email us before placing it.

USA Orders (including US Territories, APO, FPO)

$1.00-$149.99 = $7.95
$150.00 and up = Free Shipping

International Orders

We ship worldwide, except Germany and Iceland.

You will be offered your choice of shipping methods in the shopping cart.

Our shopping cart software will automatically offer international customers all available shipping options based on order weight and ship-to country. Please use the shopping cart to determine your shipping costs.

Global Express Mail averages 4-6 days, provides detailed tracking. We URGE you to choose Global Express for its faster service and detailed tracking information. **First Class International DOES NOT OFFER TRACKING**

Global Priority Mail averages 6-14 days. Offers partial tracking.

First Class Mail International averages 10-14 days. Offers NO tracking.

Understanding and paying for any local taxes, duties, etc is your responsibility. We never assess any VAT taxes. If you desire your order to be insured, you MUST email us before placing it.

It is your responsibility to know what products are allowed to be shipped to your country. If you don't order products that are not allowed in your country, then you will not be disappointed when your order is returned to us by your customs service.

If your order is confiscated by customs, or delivery is refused, we are not responsible and do not provide refunds.

Customs clearance on average takes from 1 day to 5 weeks. There is nothing we can do to control this. Some countries are slower than others. Don't panic.

Our customs declaration documents indicate our shipments as "Food Supplements", and match the invoiced dollar total. We will not falsify customs forms or invoices, please do not ask.

Relentless Improvement LLC Return Policy

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Simple Return Policy

By placing your order you indicate your agreement to abide by these terms

Once an order is placed it cannot be edited or canceled.

For your protection we do not allow returns for any reason.

Because the chain of custody was broken, we would not, and do not resell returned items.

All sales are final. We do not provide refunds.

We do not guarantee individual results.

We urge you NOT to order more than one of a product until you have tried it and are sure it agrees with you.

Product performance statements have not been evaluated by the FDA. These products are not intended to diagnose, treat, cure, or prevent any disease.